Perhaps nothing speaks as powerfully to the value of our experience and insights as a client-endorsed testimony of the business benefits we've delivered through our solutions. We regularly publish case studies that describe our shared successes with clients.

Laptops & 3M Health Systems Boost Productivity, Care Quality, and Reimbursement in Rural Agency
Customer Profile: Memorial Hospital Home Health, Towanda Pennsylvania

Operating an efficient home health agency can be a challenge when clinicians are required to travel great distances to see their patients. In sparsely populated north central Pennsylvania, seven nurses and three therapists from the home health agency based at Towanda's Memorial Hospital visit patients living in an area spanning roughly 1,500 square miles. On most days, each clinician will see five or six patients and travel an average of 70 miles (some on dirt roads).

Technology has played a significant role in the agency's ability to efficiently provide quality care to such a dispersed case load. It has also been key to improving the accuracy of clinical and financial data. Laptop computers have all but replaced paper charts and a suite of software tools is helping clinicians, support staff and administrators optimize their performance.

"From a financial standpoint, we are doing much, much better than we were three years ago... I can project into the future what visits will cost us and what we're going to be reimbursed. I can also look at productivity by how long a nurse is in a home and how long it takes to go from patient to patient." Jane Russell, RN, Administrator Memorial Hospital Home Health.

New York Agency Accelerates Payments, Elevates Patient and Staff Satisfaction
Customer Profile: Hudson Valley Home Care in Poughkeepsie, New York

Since the dawn of Prospective Pay, Hudson Valley Home Care in Poughkeepsie, New York has gone from not being able to create and submit PPS claims to temporarily farming out billing processes to an emergency outsource service to bringing billing back in-house; a move that reduced Accounts Receivable days by two-thirds and lead to collecting thousands in previously uncollectible amounts.

Executive Director Catherine Coogan 3M Health Systems, and a gradual and well-planned implementation, with her agency's journey from the brink of disaster to excellent financial and clinical health. "We are light years ahead of where we were," Coogan pronounced, opening a recent interview. "Within the first year with 3M we reduced A/R days from well over 100 to about 30. And we started seeing old monies flowing in that we had all but given up on." The remarkable turnaround begins as much with the way Hudson Valley implemented its new software as it does with the software itself. However, Coogan said her staff has much to say about how easy their Home Care Management Systemwas to learn and how much it seems to "know" about how clinical professionals work.