Progresa Health Systems uses a team approach for implementation. The implementation team includes a project manager, technical installers, application trainers, technical support, and application developers. Progresa is committed to supporting our customers through every step of the implementation and has multiple tools to track the implementation and assure that the schedules are met. Executive reviews may be held on a regular basis to provide status updates and resolve any outstanding situations. We understand and value "Your Success" is "Our Success".
Progresa Health Systems typically assigns the following resources based on your needs who work together as a team during the implementation process:
Project Manager
- Primary point of communication during the implementation
- Customer advocate for issue resolution
- Coordinate resources, billing, project planning
- Guide and plan throughout the project; track issues
- Ensure that goals of the contract, project plan, and customer are met
Technical Installer
- Install server/client Software and database
- Test interfaces, verify mapping
- Monitor database pre-loading
- Conduct technical training
Application Trainers
- Conduct training on application
- Provide input on data conversion process
- Provide first level application support
Technical Support Analysts and Application Developers
Interface Specialists
- Coordinate specification agreement amongst vendors.
Support Analysts
- Post-live 24 x 7 telephone support.
Software Engineers
- Technical escalation, product development.
Supervisors and Managers
- Escalation points, resource providers.
