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Customer Benefits
Overview
Our clients organize annual User Conferences that continue to positively affect our product development and help our clients - and the home and hospice industry at large - meet the current and evolving industry challenges.
Through our CommunityCare Forum clients can participate in various online forums for discussion on future product developments and enhancements as well as product feature groups. Coming February 2008!
We work hard to create and maintain long-standing customer relationships. Our approach is to become the 'trusted advisor' to our customers. This is what some of our customers say about us: "It has been a good investment. The regular software updates help us keep pace with technology. It's like having a new system, even though we bought it eight years ago." "We have found the system to be vital to agency operations. Both the clinical and billing components play a critical role in ensuring compliance with state and federal regulations and maximizing reimbursement. We value the networking we are able to do with other users in New York State counties." "The software has made life easier for our nurses... when we have upgrades they can't stand not having their computers. We also save a lot of trees by not printing mounds and mounds of paper!" "We had a survey just seven months after first implementing the Clinical Documentation System. The survey revealed improved medication compliance with orders matching and no deficiencies in the medication orders. All the ordered medications matched!" "When a leading home care consulting group reviewed our claims to see if they could recoup any additional revenue for us, they commented that the 3M Codefinder was excellent. There were no claims coded incorrectly, and they did not modify any of the codes as they were fine!"
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