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Customer Service
Overview

Your Implementation

Our team focuses beyond the software and data conversion to the training and support necessary to ensure business continuity for our clients long after the implementation. Our implementation team is very experienced and understands the impact that a new system has on an organization and that each organization has very distinct needs as well as differing external regulations on internal workflow processes depending on location. Effective project management is the core of our implementation process. Your Project Manager will step you through the variety of services that are available and together you will craft an implementation plan that fits your needs. The final plan will clearly outline timelines, milestones and responsibilities and become the road map for monitoring the implementation against your goals.


Implementation and Training

Progresa Health Systems remains very closely involved with you during all activities of the implementation to assure its success. Project Management is a core piece to the structured Implementation and Training approaches the Progresa Team utilizes when working with customers. Our focused methodologies:

  • Ensure that you know what to expect, when to expect it, and how to be best prepared for every step in your software implementation process.
  • Are designed to help you take control of costs, quality and schedules.
  • Assist you in determining how to use your staff in the most efficient manner possible.


Customer Benefits

  • Annual User Conferences
  • Newsletters
  • CommunityCare Forum
  • Client Testimonials